On the right to transport of disabled persons and persons with reduced mobility (Regulation (EC) no. 1371/2007, Art. 19.1 Right to transport)

The right to travel by train

Disabled customers and customers with reduced mobility have the right to travel on NSB’s trains, provided that they can undertake the journey unassisted, with their own companion or with the help of assistance that can be offered on the train. It is assumed that the passenger is able to communicate verbally or in writing with the train personnel and that the train, station and platform are accessible. Aids to mobility, such as a guide dog, walking frame or wheelchair, may be carried at no additional cost, provided that any wheelchair does not exceed the maximum dimensions and weight specified for the train journey. The customer must be able to state the size and weight of the wheelchair when booking.

Reserving and purchasing tickets

Disabled persons and persons with reduced mobility shall be able to purchase tickets at no extra cost. Tickets can be purchased through many different channels, such as on the internet, by mobile phone, at ticket offices, at ticket machines, or by ordering from NSB’s Call Centre. Disabled persons and persons with reduced mobility who are unable to use our automated solutions may purchase a ticket on the train without paying an onboard surcharge.

Information available before and during the journey

On request, NSB shall provide information about conditions affecting access on the journey, such as conditions for boarding and disembarking, facilities on the train and what assistive equipment is available onboard. NSB is also able to provide information from the Norwegian National Rail Administration about access to stations and platforms.
During the journey, passengers shall be given information over the public address system about upcoming stations and any facilities on the train. Where there are information screens installed, this information may also be provided visually.

Assistance during the journey

NSB’s staff will help disabled persons and persons with reduced mobility who need assistance to board or disembark and will provide necessary help during the journey. Any assistance during the journey has to be fitted in with the conductor’s other duties. NSB’s personnel are not able to assist with feeding, medication or use of the toilets. In order to ensure the customer is properly welcomed, in their basic training, NSB’s conductors are instructed in the use of equipment such as ramps and wheelchair lifts, basic guide techniques, and basic knowledge about different functional impairments and the difficulties they may cause for the travelling passenger.

Access and rolling stock

Access to NSB’s trains shall, as a minimum, comply with applicable rules concerning access and universal design in this area. Measures to improve access/universal design are instigated primarily when existing trains are upgraded and when new trains are purchased.

Alternative transport

If, due to major delays and/or replacement of a train, NSB is unable to convey a passenger in a wheelchair who has a valid ticket and a wheelchair within the size and weight specifications, the customer may be provided with alternative transport. This does not apply if the train is full or the platform is not accessible.