Refund conditions for our different ticket types

Below is a list of the refund terms and conditions for NSB's different ticket types and how to proceed in order to obtain a refund for your ticket.

Standard tickets

Standard tickets for NSB Regiontog (inter-city trains), including adult, child, student, reduced-rate and military fares, are refunded when cancelled before the departure time. An administration fee will be subtracted if cancelled less than 24 hours prior to departure time.

Standard tickets with NSB Komfort

Tickets are refunded when cancelled before the departure time. An administration fee will be subtracted if cancelled less than 24 hours prior to departure time.

Standard tickets with NSB Sove (Sleeper)

Tickets are refunded when cancelled before the departure time. An administration fee will be subtracted if cancelled less than 24 hours prior to departure time.

NSB reserves the right to resell the sleeping compartment if the customer does not travel from the station the ticket was purchased from and made themselves known to the conductor within half an hour after departure.

Standard tickets with NSB Komfort Natt

Tickets are refunded when cancelled before the departure time. An administration fee will be subtracted if cancelled less than 24 hours prior to departure time.

Getting a ticket refund

If you have purchased an ordinary ticket but are unable to travel, this is how to cancel your ticket:

  • Cancel your ticket at nsb.no 
  • Contact the NSB Call Centre on 815 00 888/(+47) 23 62 00 00 well before the departure time of your train. If your ticket has a reference number on it, you will need to provide that. 
  • You can also contact the ticket desk at one of our manned stations well before the departure time of your train. 
  • Standard tickets are refunded if cancelled before the departure time, subject to an administration fee. 
  • Note that your refund may take a few days to reach your account. 
  • Please also note that tickets that have been issued/generated must be sent in. 

Minipris

Once purchased, Minipris tickets are neither exchangeable nor refundable.

Minipris NSB Komfort

Once purchased, Minipris NSB Komfort tickets are neither exchangeable nor refundable.

Minipris NSB Sove

Once purchased, Minipris NSB Sove (sleeper) tickets are neither exchangeable nor refundable.

NSB reserves the right to resell the sleeping compartment if the customer does not travel from the station the ticket was purchased from and made themselves known to the conductor within half an hour after departure.

All journeys are subject to NSB's conditions of carriage.

Minipris NSB Komfort Natt

Once purchased, Minipris NSB Komfort Natt tickets are neither exchangeable nor refundable.

NSB season tickets

The refund conditions for NSB season tickets does not apply to season tickets from other tariff areas such as Ruter , Kolumbus , Skyss or equivalent. These companies have their own refund conditions.

NSB season tickets can be refunded in the event of sickness, on condition that the ticket holder has proof of being on full, certified sick leave for at least 7 days. For a refund of an annual season ticket, a full, certified sick leave for at least 2 months needs to be presented. A fee is charged for this service. Printed tickets must be submitted together with a formal sickness absence certificate to one of NSB's manned stations. The documents may also be sent to NSB's Service Centre, 0048 OSLO. Compensation is calculated from the first day of sickness until the season ticket's expiry date.

A valid season ticket consists of two parts: a photo ID card and the season ticket itself You show these onboard the train. Season tickets are personal to you and are valid for journeys on NSB's trains. Any seat reservations and supplements are not covered by the season ticket. If you travel using an electronic ticket, you will have just a travel card.

Electronic season tickets can be refunded on application to a manned NSB station. In this case, you need to show your electronic travel card and sickness absence certificate. Compensation is calculated from the first day of sickness for the duration of the sick leave.

The season ticket number must be stated and the sickness absence certificate sent as an attachment. The sickness absence certificate and card number can also be sent by post to: NSB Service Centre, 0048 OSLO.

Annual (12-monthly) season tickets are not valid on local journeys within Oslo and Akershus (Ruter fares) or other companies' services for the time being. Depending on feedback and annual season ticket sales, we will be evaluating introducing this type of ticket permanently, as well as the possibility of transfer to Ruter services in Oslo and Akershus.

In the event of death, the unused section of 30-day tickets or the travel card should be handed to a manned station or sent to the NSB Service Centre, 0048 OSLO. Flexible 7-day tickets are not refundable once used.

If you travel using a season ticket from Ruter AS, separate refund conditions apply.

Norway in a nutshell®

Terms and conditions of carriage for sightseeing trips organised by FJORD TOURS AS.

Cancel and refund

You can cancel your ticket within 4 hours after purchase; this qualifies for a full refund. Cancelling your tickets bought at nsb.no or using our app is easily done yourself, whilst tickets bought using one of our ticket machines must be cancelled at one of our manned stations or calling the NSB call centre.

The money will be refunded to your account within a few days.