Buying your NSB ticket
Whether you choose to buy your ticket online, using your mobile, at a ticket machine or at a station, here is how you do it!
Cancel and refund
You can cancel your ticket within 4 hours after purchase; this qualifies for a full refund. Cancelling your tickets bought
at nsb.no or using our app is easily done yourself, whilst tickets bought using one of our ticket machines must be cancelled
at one of our manned stations or calling the NSB call centre.
The money will be refunded to your account within a few days.
You can book your train journey using the Travel Planner. Should you experience problems using your debit or credit card,
please contact the
NSB Call Centre , phone number +47 61 05 19 10. Press 9 for information in English.
We are continuously working on establishing secure payment for our customers. If you are having issues with payment, please
contact our customer service or try booking at
Read more about how to obtain tickets bought at nsb.no
To buy single tickets and renew your season ticket you can use our app (available from App Store, Google Play or Marketplace).
To buy or renew your season ticket using our app, you need a NSB travel card. This enables you to download the ticket using
our ticket machines at the station.
Read more about our app here
NSB Automat (ticket machines)
You will find ticket machines at our stations in and around Oslo, Stavanger, Bergen and Trondheim. There are also machines
in Kristiansand, Mosjøen, Mo i Rana and Bodø. Blind and visually-impaired passengers who are unable to use NSB’s ticket machines
will not be charged a supplement when buying tickets on the train.
To collect your ticket from one of our ticket machines you will need to enter the pickup code. You can find the pickup code
on the receipt sent to you by e-mail or on your nsb.no profile.
The opening hours of the stations/Narvesen stores vary, so it’s important to check in advance. You can find an up-to-date
If you are travelling from an unmanned station without a ticket machine and are unable to collect your ticket on the train
Board the train without buying your ticket in advance (not permitted for Minipris tickets).
Purchase your ticket by calling the NSB Call Centre on + 47 61 05 19 10 and ask them to send it to you (a charge of NOK 50
If you will be travelling on a train with seat reservations, you can book online at nsb.no. The ticket inspector will bring
you your travel document when you have boarded the train.
Choosing a PDF-ticket enables you to download the ticket yourself and bring it with you on the train. You can choose to print it on paper or save the ticket on your mobile , tablet or PC.
Read more about PDF-ticket here.