A. Delay here means late arrival at a destination station relative to NSB's timetable. Significant delay refers to all NSB
trains between Oslo and Trondheim, Oslo and Bergen, Oslo and Kristiansand/Stavanger, and Trondheim and Bodø which are more
than 60 minutes late and to other NSB trains which are more than 30 minutes late.
B. In the event of a significant delay, the passenger may submit a claim for compensation of documented, forseeable, direct
expenses, limited to a maximum of 2/10ths of the Norwegian National Insurance scheme's base amount, for example.
1. Costs for the most reasonable alternative means of transport to the destination station if NSB has not established alternative
transport for the route within a reasonable time.
2. Necessary telephone costs.
3. Board and lodging where this proves necessary and where NSB does not provide this at no charge to the customer.
C. Compensation may however not be claimed if the passenger, in spite of the delay, has sufficient time to make the departure
of onward transport. The passenger has a duty to limit any potential loss by leaving reasonable time between arrival at the
destination station and the onward means of transport. See § 7 A.
D. However, compensation may not be claimed if the passenger has not allowed for the margin of 60 minutes on all NSB trains
between Oslo and Trondheim, Oslo and Bergen, Oslo and Kristiansand/Stavanger, and Trondheim and Bodø and 30 minutes on all
other trains. This also applies to train arrivals at airports and flight check-in times. Specifically, 60/30 minutes' extra
time must be allowed for arrival at airports in addition to the airline's check-in time.
E. Compensation may not be claimed if the customer was informed of the delay, the missed connection or train cancellation,
before or during purchase of the ticket, or if the passenger, in spite of the delay, or after rebooking, has arrived at the
destination station on time or with a delay of no more than 60 minutes.
F. Compensation may not be claimed if the delay or train cancellation is due to circumstances beyond the control of NSB or
the National Rail Administration, such as extraordinary weather or acts of God, statutory orders and prohibitions, strikes,
lockouts etc. The passenger may however be entitled to claim a refund of the ticket price in accordance with § 7 H and § 7
G. If a journey involves a change of train, the transfer time is a minimum of 60 minutes for NSB's Regiontog (inter-city services)
between Oslo and Trondheim, Oslo and Bergen, Oslo and Kristiansand/Stavanger, and Trondheim and Bodø. For other trains, the
transfer time is a minimum of 30 minutes. For journeys where a shorter transfer time is selected, a claim cannot be made for
alternative transport in the event of a delay or stoppage.
H. When it can reasonably be expected that a train will arrive with more than 60 minutes' delay at the final destination relative
to the contract of carriage, the passenger shall immediately have the choice between:
1. refund of the ticket in its entirety under the same conditions as when it was purchased for the part or parts of the journey
that have not been undertaken, and for the part or parts which have already been undertaken if the journey is no longer of
interest in relation to the passenger's original travel plan, as well as a return journey to the original place of departure
2. continuation or rearrangement of the journey under equivalent conditions of carriage to the final destination at the first
3. continuation or rearrangement of the journey under equivalent conditions of carriage to the final destination at a later
time in accordance with the passenger's wishes.
I. In the event of delays of more than 60 minutes, passengers shall be offered the following free of charge:
1. meals and refreshments which are reasonable in relation to the waiting time, if these are available on board the train
or at the railway station, or if they can be supplied under reasonable conditions,
2. hotel or other accommodation and transport between the railway station and the place of accommodation if a stay of one
or more nights is necessary, or if further stays are necessary to the extent that this is physically possible,
3. transport from the train to the railway station, to an alternative departure point or to the final destination for the
train connection if the train is left standing on the track and if this is physically possible. On request from the passenger,
NSB shall confirm on the ticket that the train has been delayed and that the delay may have led to a missed connection or
that the train has been cancelled.
J. Passengers who are delayed at their arrival station may claim a refund of 50% of the ticket price in the event of:
1. A delay of more than 60 minutes on NSB's trains between Oslo and Trondheim, Oslo and Bergen, Oslo and Kristiansand/Stavanger,
and Trondheim and Bodø.
2. A delay of more than 30 minutes on all other trains. Season ticket holders are issued refunds on the ticket price in accordance
with the above principles but divided by the number of days the season ticket is valid for. The maximum total refund for a
season ticket is limited to 50% of the ticket's purchase price.
A refund of the ticket price cannot be claimed if the passenger has been notified of delays of 30/60 minutes before the ticket