If you have special requirements for your train journey, it is important that you book your ticket through the NSB Call Centre or via a customer service agent at the station. At present, special requirements cannot be catered for via the Internet, but disabled passengers nonetheless are entitled to the same discounts as are available on-line.
So that NSB can be sure of being able to meet any needs you may have, you should book your journey on the day before you travel.
Space for wheelchairs meets international standards and measures 700 x 1200 millimetres. The wheelchair and occupant together must not weigh more than 250-350 kilos. If these requirements are met, the wheelchair can be secured during the journey and the user will have access to a disabled toilet, ramps and lifts where fitted.
The limitations of the wheelchair lifts vary from train type to train type. If the combined weight of the passenger and wheelchair exceed these limitations, the lift will not work. Assistive devices such as rails have a weight limit of 250 kilos and ramps on the stations a limit of 300 kilos. Motorised wheelchairs must also be type-approved as wheelchairs by the Norwegian national reimbursement scheme for assistive devices.
The wheelchair must be able to be securely fixed in the designated space. Otherwise, it may move in the event of an unintended incident and block potential escape routes if the train has to be evacuated; it may constitute a safety risk both for the user and for other passengers.