Assistance for disabled passengers on the train

NSB wants the train to be a practical means of transport for everyone. For this reason, when acquiring new trains and undertaking major modernisation of old ones, universal design is a priority.

All the newer trains are well equipped for wheelchair users

  • Elevator, handicap toilet and fasteners for the chair.
  • Older trains have access to ramps and rails so that there is a greater need for assistance on entry and exit.

Manual booking

If you have special requirements for your train journey, it is important that you book your ticket through the NSB Call Centre or via a customer service agent at the station. At present, special requirements cannot be catered for via the Internet, but disabled passengers nonetheless are entitled to the same discounts as are available on-line.

So that NSB can be sure of being able to meet any needs you may have, you should book your journey on the day before you travel.

Motorised wheelchairs

Space for wheelchairs meets international standards and measures 700 x 1200 millimetres. The wheelchair and occupant together must not weigh more than 250-350 kilos. If these requirements are met, the wheelchair can be secured during the journey and the user will have access to a disabled toilet, ramps and lifts where fitted.

The limitations of the wheelchair lifts vary from train type to train type. If the combined weight of the passenger and wheelchair exceed these limitations, the lift will not work. Assistive devices such as rails have a weight limit of 250 kilos and ramps on the stations a limit of 300 kilos. Motorised wheelchairs must also be type-approved as wheelchairs by the Norwegian national reimbursement scheme for assistive devices.

The wheelchair must be able to be securely fixed in the designated space. Otherwise, it may move in the event of an unintended incident and block potential escape routes if the train has to be evacuated; it may constitute a safety risk both for the user and for other passengers.

Assistance

If you are disabled, and require assistance getting on or off the train, this service is available at the following stations:

  • Oslo S
  • Trondheim
  • Bergen
  • Oslo Airport Gardermoen *
  • Drammen
  • Asker
  • Sandvika

Assistance must be booked at least 24 hours before departure. The service is free.

Assistance can be ordered by email or by calling Customer Service Centre on tel. + 47 477 70 098. You can also book assistance by contacting the NSB Call Centre on tel. 815 00 888/+47 23 62 00 00.

If you order by email, you must disclose:

  • Name
  • Telephone
  • Assistance Needs
  • Departure Station
  • Arrival Station
  • Time of departure and arrival
  • Wheelchair weight and size (max. 70 x 120 cm) must be given. At the Gjøvik Railway, the measures are 85 x 110 cm.
  • Any other information

If you simply need assistance when entering and leaving the train, there is no need to book this in advance, but we recommend that you contact the NSB Call Centre on tel. 815 00 888/+47 23 62 00 00 so that the train crew can be notified in advance.

* At Gardermoen it is OSL who is in charge of assisting you. Call +47 64 82 17 70 for more information.