Are you entitled to a refund or compensation?
In the event of a delay or cancellation, you are entitled a partial refund of the ticket or you may claim compensation for expenses (alternative transportation, etc.)
Refund due to delay
You are entitled a 50 % refund of the ticket if:
- There is a delay 60 minutes or more on NSB trains between Oslo and Trondheim, Oslo and Bergen, Oslo and Kristiansand/Stavanger, as well as Trondheim and Bodø, or
- There is a delay 30 minutes or more on all other NSB trains
If you are a season ticket holder, you are entitled a partial refund for the journey that got delayed. An average price per journey is calculated by dividing the cost of the monthly ticket by 30 (weekly ticket by 7). This amount will then provide the basis for the refund. The maximum refund of a season ticket is limited to 50 % of the overall ticket price.
You are not entitled to a refund if you were notified of the delay before you purchased the ticket.
Compensation for expenses
In situations where you must use alternate transportation or have other expenses due to a delay or cancellation, we may reimburse you for all or part of your expenses. The claim with enclosed documentation must be submitted within three months of the event.
Please also make use of this form if you have a combined claim for a refund due to delays in addition to compensation for expenses.