So that NSB can be sure of being able to meet any needs you may have, you should book your journey on the day before you travel. The train conductor can then be notified in advance, look out for your arrival and ensure that any necessary assistance is available.
All new and modernised trains are well-equipped for the needs of wheelchair users:

Lifts, disabled toilet and attachment points for the wheelchair. Older trains have access by ramp and rails, which means that more assistance is required to embark and disembark. Some trains have a separate compartment with space for carers for the disabled. Carers with a local authority carer's certificate travel at a concessionary rate (50 per cent discount on the full fare).

Manual booking
If you have special requirements for your train journey, it is important that you book your ticket through the NSB Call Centre on +47 815 00 888 or via a customer service agent at the station. If you are having difficulties in getting through using this phone number, please use til following instead: +47 23 15 15 15. At present, special requirements cannot be catered for via the Internet, but disabled passengers nonetheless are entitled to the same discounts as are available on-line.

Motorised wheelchairs
Space for wheelchairs meets international standards and measures 700 x 1200 millimetres. The wheelchair and occupant together must not weigh more than 250-350 kilos. If these requirements are met, the wheelchair can be secured during the journey and the user will have access to a disabled toilet, ramps and lifts where fitted.

The limitations of the wheelchair lifts vary from train type to train type. If the combined weight of the passenger and wheelchair exceed these limitations, the lift will not work. Assistive devices such as rails have a weight limit of 250 kilos and ramps on the stations a limit of 300 kilos. Motorised wheelchairs must also be type-approved as wheelchairs by the Norwegian national reimbursement scheme for assistive devices.

The wheelchair must be able to be securely fixed in the designated space. Otherwise, it may move in the event of an unintended incident and block potential escape routes if the train has to be evacuated; it may constitute a safety risk both for the user and for other passengers.

N.B. Users of wheelchairs which do not satisfy these requirements cannot expect to be carried on NSB's trains, nor will they be offered special transport by NSB.

Free travel in Oslo
Wheelchair users travel free on NSB Lokaltog (commuter) services within the boundaries of Oslo (see the Ruter fare regulations).

Assistance
If you require help carrying your luggage, or other kinds of assistance, this is available at the following stations:

- Oslo S
- Bergen
- Trondheim
- Gardermoen*

This service is free and should be booked at the same time as your ticket and no later than 21:00 on the day preceding travel.
For more information, please contact the NSB Call Centre on +47815 00 888/+47 23 15 15 15 or your nearest station.

*At Gardermoen, OSL and Medema are responsible for providing assistance, and will also provide help checking in and out and boarding/disembarking. Please call +47 64 82 17 70 for more information, or visit www.osl.no or www.metravel.no.

Carers
NSB accepts carer's certificates issued by local authorities on all services; both the disabled traveller and the carer are entitled to a 50% discount on the full fare. See www.shdir.no/srff